Warranty And Service - FLAMEROCK KAMADO 22 Serie Sicherheit, Montage, Betrieb Und Wartung

Warranty and service

Conditions of warranty
®
The ceramic charcoal barbecues from Flame Rock , include a limited lifetime warranty from the date of sale only
for the original owner in private use.
Warranty coverage begins on the date of initial purchase or proof of purchase date or original purchase invoice.
This is required for the warranty to be valid.
Ceramic parts
We carry a limited lifetime warranty on all ceramic parts used to manufacture the ceramic charcoal barbecue.
We warrant that all part(s) are free of defects in material and workmanship, for the length of use and ownership
of the original purchaser.
Warranty does not cover damage from wear and tear, such as scratches, dents, dings, chips or minor cosmetic
cracks. These aesthetic changes of the grill do not affect its performance. Upon close inspection, the finish of
your ceramic charcoal barbecue may appear to have crack lines. This is not cracking of the ceramic.
This is known as crazing and is caused by the different expansion rates between the glaze finish and the clay.
Breakages in the ceramic of the firebox, which do not impair the use of the grill, are normal and not covered by
warranty.
The spider-web pattern of cracking is different from a break in the aspect that it cannot be felt on the surface,
unless using a fingernail; however, it does become more visually apparent when the surface is dusty or magnified.
While these may appear as imperfections, crazing does not affect the performance or life span of your ceramic
charcoal barbecue; therefore, not a warranty issue. The process of crazing effectively increases the toughness of
the unit.
During the term of the limited warranty, our obligation shall be limited to furnishing a replacement for covered,
failed components. The warranty does not include replacement and shipping-costs.
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