Troubleshooting - LG EA98 Serie Benutzerhandbuch

TROUBLESHOOTING

Problem Solution
y Check the remote control sensor on the product and try again.
Cannot control the
y Check if there is any obstacle between the product and the remote control.
TV with the remote
y Check if the batteries are still working and properly installed (
control.
y Check if the product is turned on.
No image display
y Check if the power cord is connected to a wall outlet.
and no sound is
y Check if there is a problem in the wall outlet by connecting other products.
produced.
y Check the power control settings. The power supply may be interrupted.
The TV turns off
y Check if the Automatic Standby or Off Time feature is activated in the TIME
suddenly.
settings.
y If there is no signal while the TV is on, the TV will turn off automatically after 15
minutes of inactivity.
y Turn the TV off/on using the remote control.
When connecting to
y Reconnect the HDMI cable.
the PC (HDMI/DVI),
y Restart the PC with the TV on.
'No signal' or 'Invalid
Format' is displayed.
y Check whether the Video Call Camera is properly connected to the USB port on
If Skype doesn't
start the TV.
y Check the network connection status.
y Check that your status is not set as "Do not disturb".
If the Notification
y When using certain TV functions, incoming calls can't be received
Window is not
displayed when a (e.g. during a software update, etc.).
y Check 'Privacy Settings' is "Allow calls from people in my contact list only".
call is received
y Change the home theater audio setting to stereo rather than surround.
If there's echo (e.g.
y Reduce the speaker volume.
when you hear your
y Too much echo in the room can decrease audio quality.
own voice played
y Test microphone using the 'Echo / Sound Test Service'.
back through the
speakers)
y Internet or network congestion can degrade video quality.
If you're not able to
y Using wireless can also degrade video quality. We recommend using a wired
receive any video or
if it is of low quality internet connection.
y Screen quality can decrease when using Zoom-In. We recommend you use
minimum zoom during video calls.
y Check whether the call quality information is marked as "critical". If this is the
case, video quality can be degraded.
y When certain TV functions are activated, the call may be disconnected. (e.g.
If the call ends
abruptly Sleep timer, etc.)
y Do not unplug the Video Call Camera during a call.
y Connect the camera to your TV, then update the software. For details about
If the Skype menu
does not appear on how to update the software, refer to your TV manual.
the Premium menu
y Issues may arise from network congestion of problems with the Skype network.
Other issues
y For further inquiries about Skype functions, visit www.skype.com.
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TROUBLESHOOTING
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