Troubleshooting - LG EA98-Serie Benutzerhandbuch

TROUBLESHOOTING

Problem Solution
Cannot control the y Check the remote control sensor on the product and try again.
TV with the remote y Check if there is any obstacle between the product and the remote control.
control. y Check if the batteries are still working and properly installed (
No image display y Check if the product is turned on.
and no sound is y Check if the power cord is connected to a wall outlet.
produced. y Check if there is a problem in the wall outlet by connecting other products.
The TV turns off y Check the power control settings. The power supply may be interrupted.
suddenly. y Check if the Automatic Standby or Off Time feature is activated in the TIME
settings.
y If there is no signal while the TV is on, the TV will turn off automatically after 15
minutes of inactivity.
When connecting to y Turn the TV off/on using the remote control.
the PC (HDMI/DVI), y Reconnect the HDMI cable.
'No signal' or 'Invalid y Restart the PC with the TV on.
Format' is displayed.
If the Notification y Check that your status is not set as "Do not disturb".
Window is not y When using certain TV functions, incoming calls can't be received
displayed when a (e.g. during a software update, etc.).
call is received y Check 'Privacy Settings' is "Allow calls from people in my contact list only".
If there's echo (e.g. y Change the home theater audio setting to stereo rather than surround.
when you hear your y Reduce the speaker volume.
own voice played y Too much echo in the room can decrease audio quality.
back through the y Test microphone using the 'Echo / Sound Test Service'.
speakers)
If you're not able to y Internet or network congestion can degrade video quality.
receive any video or y Using wireless can also degrade video quality. We recommend using a wired
if it is of low quality internet connection.
y Screen quality can decrease when using Zoom-In. We recommend you use
minimum zoom during video calls.
y Check whether the call quality information is marked as "critical". If this is the
case, video quality can be degraded.
If the call ends y When certain TV functions are activated, the call may be disconnected. (e.g.
abruptly Sleep timer, etc.)
y Do not unplug the Video Call Camera during a call.
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TROUBLESHOOTING
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