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Frequently Asked Questions:
Q: Why I cannot find the camera's WIFI hotspot on my IOS mobile device?
A: Please try one of the following methods to solve the problem:
1. Connect the camera to an external power source with the power adapter.
2. Reset the camera.
3. Check the distance between the IOS mobile device and the camera, make sure that the
IOS mobile device is within the effective connection range of the camera's WIFI hotspot.
Refresh the WIFI setting page on your mobile device 2 minutes later.
4. Disable the WIFI connection function of your IOS mobile device, enable it later and
check.
Q: Why there is no video signal on the APP screen, the live video screen is black or the
video is always in loading status?
A: Exit the APP and log in again, make sure that the camera is online.
Q: Why the camera often shows offline?
A: Check if the camera is connected to an outlet power source. Or check the distance
between the camera and your IOS mobile device.
Q: How to add the camera to more IOS mobile devices?
A: Install and launch the APP "Camwf " on other IOS mobile devices, tap "+" to scan the QR
code on the camera, or input the camera UID and password to add the camera.
Q: What can I do if I forget the login password?
A: Reset the camera to factory default settings.
Q: How many IOS mobile devices can be connected to the camera at the same time?
A: Theoretically there is no limit, but we suggest 4 devices in max.
Q: How many cameras can be added to the APP?
A: No limit.
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