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Seamax Portable12V SUP-20D Electric Air Pump for Inflatable SUP, Kite and Inflatable Boat
Reconnect the Power Cord for fast check before troubleshotting!
Most of the issue may be caused by low power voltage or weak 12V connection. Continuous usage of the pump in such
condition can easily damage the pump's 2nd stage compressor due to overheating issue. Before solving the inferior power
source issue, user shall not use the pump in the same condition for over 3 minutes. Following guideline can help users
perform basic troubleshooting steps.
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If not done yet, use your car's battery as the power source. This pump needs a good battery to continuosly provide 15
Amp output for its 12 Amp power consumption. Do NOT use a small 110V to 12V DC convertor even they are 15A rate.
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If the car battery is over 2 years old or purchased as used, you can turn on the engine when pumping and see any
difference. Best you can check the battery voltage with Digital Electric Multimeter and make sure battery voltage over
12V.
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You should check your air hose connection of air tight. Make sure you put a right size O ring on the valve adaptor. When
you turn off the pump with a certain pressure remain in the SUP chamber, do not disconnect the hose, you should not
hear any air leaking from the connection in both side of hose. You can also use 5% soapy water to check to verify the air
leaking.
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Tune up your 12V socket is very important, you can shiny the socket by using Sand Paper. Lighting cigarette can make
the 12V socked with extra electrical resistance. Even a GPS is working fine, but it may not be good enough for this pump
since 12Amp needed. So we want you to check this part or change another socket or vehicle to try.
You can discuss with us for any other problems. Otherwise if your pump had been checked and no more high pressure
created. we believe your pump had been damaged. Then you get to contact us via email directly for repair or replacement.
You can find our email from Seamax Marine website or the pump user manual. Since we can't give you our email address
from Amazon message. You can forward this message to our customer service with your original order ID. And you may
need to pay for the shipping and handling cost if your purchase is over 60 days and return the original pump. Thanks again
for contact Seamax.
TROUBLESHOOTING
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www.seamaxmarine.com 1877-907-7766
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