Troubleshooting - EFOY Pro 800 Bedienungsanleitung

7.Troubleshooting

7. Troubleshooting
Description
It is not possible to establish a
connection between the EFOY fuel
cell and the computer.
Commands are not accepted.
Operating parameters cannot be
modified.
Hyperterminal cannot be found
Solution
Connect the EFOY unit to a functional battery. Configuration
is possible only if power is flowing to the EFOY unit.
Check to see whether the data line and the interface
adapters are connected (see 4.2, Connection to the
Computer, page 7)
Check the configurations in terminal program (see Chapter
4.3 Setting Up the Terminal Program, page 9).
Make sure the interface adapter is connected to the
allocated port (such as COM 1).
Check whether a connection has been established by the
terminal program.
If using a USB-RS232 adapter:
Make sure you have the correct COM port allocation (it
generally isn't a COM1 port). You can check the port in your
PC's Device Manager.
Check whether the USB adapter has been properly installed
and the PC recognizes it.
Enter commands only in upper case, i.e. SFC, and make sure
that you have spelled them correctly (see Chapter 6.2
Permissible Ranges of Operating Parameters, page 38).
Make sure that the desired value is within the permissible
range (see Chapter 6.2 Permissible Ranges of Operating
Parameters, page 38).
HyperTerminal is no longer part of Windows since Windows
Vista (NT 6.0).
For recommendations regarding alternative terminal
programms please contact our service-team:
Europe:
Email: Service@sfc.com
North America:
Email: Service-USA@sfc.com
+49 89 - 673 5920
+1 240 - 328 6688