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Troubleshooting

Refer to the table below when the unit does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the unit,
disconnect the power cable, and contact the nearest authorized Yamaha dealer or
service center.
First, check the following:
A The power cables of the sound bar, TV and playback devices (such as BD
players) are connected to AC wall outlets securely.
B The sound bar, TV and playback devices (such as BD players) are turned on.
C The connectors of each cable are securely inserted in to jacks on each device.
Power and system
Problem
Cause
The power turns
The auto-sleep function worked.
off immediately.
The sound bar will be
automatically turned off when one
of the following conditions is met.
- No operations for 8 hours
- No audio input and no
operations for 30 minutes
The internal microcomputer is
frozen, due to an external electric
shock (such as lightning or
excessive static electricity) or to a
drop in the power supply voltage.
The power
The protection circuitry has been
activated three times
cannot be turned
consecutively. (If you try to turn
on.
on the power in this condition, the
STATUS indicator flashes.)
The sound bar is
The internal microcomputer is
not reacting.
frozen, due to an external electric
shock (such as lightning or
excessive static electricity) or to a
drop in the power supply voltage.
The sound bar
Another Bluetooth device is being
operated nearby.
operates by
itself.
Remedy
--
Hold down
(power) on the front
panel of the sound bar for more than
10 seconds to reboot it. (If the problem
persists, disconnect the power cable
from the AC wall outlet and plug it
again.)
For product protection, the power
cannot be turned on. Unplug the
power cable from the AC wall outlet
and contact the nearest authorized
Yamaha dealer or service center.
Hold down
(power) on the front
panel of the sound bar for more than
10 seconds to reboot it. (If the problem
persists, disconnect the power cable
from the AC wall outlet and plug it
again.)
Terminate Bluetooth connection of the
sound bar and connect the sound bar
and device again.
TV's 3D glasses
The sound bar is blocking the 3D
glasses transmitter of your TV.
do not work.
Audio
Problem
Cause
No sound.
Another input source is selected.
The mute function is activated.
The volume is too low.
No sound is
The volume of the subwoofer is
too low.
coming from the
subwoofer.
The playback source does not
contain low-frequency signals.
The subwoofer setting is not
correct.
The volume
The automatic volume adjustment
decreases when
function worked.To prevent
excessive loudness, the sound
the sound bar is
bar automatically controls its
turned on.
volume within a certain level when
the sound bar is turned on.
No surround
Stereo playback is selected.
effect.
The volume is too low.
The TV or playback device is set
to output 2-channel audio (such
as PCM) only.
Noise is heard.
The sound bar is too close to
another digital or high-frequency
device.
Check the position of the 3D glasses
transmitter of your TV and adjust the
position of the sound bar. If necessary,
remove the stands of the sound bar
(p.4).
Remedy
Select an appropriate input source
(p.6).
Cancel the mute function (p.7).
Turn up the volume (p.6).
Turn up the volume of the subwoofer
(p.6).
--
With the sound bar turns off, hold
down the SUBWOOFER key (+ or -)
on the remote control for more than 5
seconds to switch the subwoofer
setting (p.13).
If necessary, turn up the volume (p.6).
Select surround playback (p.7).
Turn up the volume (p.6).
Change the digital audio output setting
on the TV or playback device.
Move those devices away from the
sound bar.
15

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