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Troubleshooting
Install step missed
have to do with the fact that the end-user accidentally skipped a step during
installation. Solution: Uninstall the camera, and reinstall it, making sure to follow
each step of the Quick Install Guide.
USB ports not enabled in the BIOS
completely, the camera still will not work. Go into the Device Manager and see if a
section called "Imaging Devices" is listed. If this section does not exist, check the
"Sound, Video, and Game Controllers" section to see if the camera is listed there.
If it is, then the problem is that the USB ports are not enabled in your BIOS. You
will need to enter BIOS and enable them. Then you will need to uninstall and
reinstall the camera in order to use it.
Conflict with another camera driver capture device
camera installed on your computer, remove the camera and it's driver completely
from your system to avoid a driver conflict with another camera or capture device.
Ulead Photo Express SE
this software with our cameras. Beyond replacing a CD that may have a bad copy
of the software on it, we cannot help you either learn to use or troubleshoot each
of these pieces of software. Below are the links to each site that makes these
products:
Hours: 8 a.m. to 5 p.m. Pacific Time, Monday through Friday
- Most of the problems associated with using the camera
- Even after following the Quick Install Guide
- Aiptek contracts with various companies to bundle
Ulead Systems Photo Express SE
http://www.ulead.com/pe/runme.htm
support@ulead.com
Tech Support: 310.523.9399
- If you have any other
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