In the Case of Problems
10 In the Case of Problems
Service hotline
Should problems arise with the telephone, please refer to the following informa-
tion first. In the case of technical problems, you can contact our hotline service,
tel. 0180 5 00 13 88 (cost via Telekom at time of going to print: 12 ct/min). In the
case of claims under the terms of guarantee, contact your sales outlet. There is a
2 year period of guarantee.
Problems and solutions
Problems
No telephone calls possible
Connection is disturbed or cut off − The handset is too far from the base sta-
Dialling not possible
The system no longer responds
or is in an undefined state
The handset switches off auto-
matically
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Solutions
− The telephone line is not connected pro-
perly or is defective. Only use the tele-
phone connection cable supplied.
− Test whether the telephone connection
is in order by using another telephone.
− The power adaptor plug is not plugged
in or there is a complete power failure.
− The rechargeable batteries are empty or
defective.
− The handset is too far from the base sta-
tion.
tion.
− The base station is in an unsuitable lo-
cation.
− Dialling mode is set incorrectly.
− Reset all the functions to their default
settings.
− Disconnect the power adapter plug brie-
fly from the power socket.
− Place the handset in the base station for
14 hours. Replace the rechargeable bat-
teries.