Volkpool ECO 5 Bedienungsanleitung Seite 23

Policy for repair under warranty:
1. Despatch costs for returns should be paid in advance. All despatch costs relating to a return are entirely
for your account.
2. Products may be returned to us only if prior agreement has been obtained from the company. Returns for
which the company has not given permission will be sent back to you. The entire costs for this despatch
are for your account.
3. We will replace or repair products and despatch them to you free of charge through the despatch service
of your choice.
4. Should you prefer despatch by express (through a despatch service of your choice) the despatch costs
will be for your account.
Procedure for return:
1. Please request an RMA number from us beforehand in order to check whether you have complied fully
with the guidelines for installation and operation contained in the manual.
2. Phone our RMA department to request an RMA application form.
3. Ensure that ALL the information on the RMA application form has been completed in full.
4. For returns within the warranty period, you should include a copy of the client's copy attached to your
original sales invoice.
5. Send the RMA request form, the sales invoice and any other documentation (photographs etc.) to us or
provide them by email. An RMA number will be allocated to you within 24 hours of receipt of the
required documentation. Absence of the information required in points (3) and (4), may result in refusal
to allocate you an RMA number.
6. The RMA number should be shown clearly on the despatch label on the package and on the
despatch documentation.
7. All products reaching us without a label, or with an incomplete or illegible label, will be refused, with
costs for the return despatch for your account.
8. All packages delivered to us showing plainly visible damage will be refused without further action.
9. Please check beforehand whether the products you are despatching to us are the same products as those
for which an RMA number has been issued. If the products received do not correspond with the products
entered under the RMA number allocated, we will return all of them to you at your expense.
10. Returns without RMA number will not be accepted under any circumstances. No exceptions to this of
any kind are allowed at all.
11. An RMA number remains valid only for 21 calendar days after allocation. We retain the right to
refuse returned products received more than 21 days after the allocation date of the RMA number.
Products that are not (any longer) covered by the warranty:
The customer bears the despatch and repair costs. You will be informed of the estimated
repair costs after the faults of the returned products have been diagnosed.
The costs for a diagnosis come to 50.00 € or more.
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