PROBLEM
Display says
"Water tank
empty" but water
tank is full
No steam or
hot water
No hot water
No steam
The machine is 'On'
but won't operate
Steam pouring out
of group head
Espresso only
drips from the
portafilter spouts,
restricted flow
Espresso flows out
too quickly
16
POSSIBLE CAUSE
• Water tank not fully
inserted & locked.
• Machine is not turned
on or up to operating
temperature.
• Water tank is empty.
• Steam wand is blocked.
• Coffee is ground
too finely.
• The coffee is ground
too coarsely.
• Coffee beans are stale.
WHAT TO DO
• Push water tank in fully and lock
latch closed.
• Ensure the machine is plugged
in and ready for use.
• You may have a blockage in scale.
Please run the descale process.
• Fill water tank.
• Refer to 'Cleaning the Steam Wand',
page 12.
• You may have a blockage in scale.
Please run the descale process.
• Turn machine off. Wait for 60 minutes
and turn machine back on.
• If problem persists, call Sage Consumer
Support.
• Turn machine off. Wait for 60 minutes and
turn machine back on.
• If problem persists, call Sage Consumer
Support.
• Adjust the grind size to a higher number
to make the grind size slightly coarser.
• You may have a blockage in scale.
Please run the descale process.
• Adjust the grind size to a lower number
to make the grind size slightly finer.
• Use freshly roasted coffee beans with
a 'Roasted On' date and consume
between 5–20 days after that date.