Troubleshooting - Napoleon LE485SB Handbuch

Troubleshooting

Problem Possible Causes
Low heat / Low flame For propane - improper lighting
when valve turned to procedure.
high.
For natural gas - undersized supply
line.
For both gases - improper preheating.
Excessive flare-ups/ Sear plates installed incorrectly.
uneven heat.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Burners burn with Possible spider web or other debris, or
yellow flame, improper air shutter adjustment.
accompanied by the
smell of gas.
Humming regulator. Normal occurrence on hot days.
Burners will not cross Plugged ports at back of burner.
light each other.
"Paint" appears to be Grease build-up on inside surfaces.
peeling inside lid or
hood.
Infrared burner (if Ceramic tiles overloaded with grease
equipped) flashes drippings and build-up. Ports are
back (during operation clogged.
the burner abruptly
makes a loud "whoosh"
sound, followed by a Burner overheated due to inadequate
continuous blow-torch ventilation (too much grill surface
type sound and grows covered by griddle or pan.)
dim.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in the
burner housing.
Solution
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom.
See assembly instructions.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing. See
general maintenance instructions.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Clean burner ports. See burner maintenance
instructions.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See cleaning
instructions.
Turn burner off and allow to cool for at least
two minutes. Relight burner and burn on high
for at least five minutes or until the ceramic
tiles are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner off and allow to cool for at least
two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instructions on ordering a replacement burner
assembly.
www.napoleongrills.com
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