Troubleshooting - switel COIP 150 Schnellstartanleitung

7. Special characters are accessible only under English mode, and other punctuation
mark used in other language inconsistent with that under English mode cannot be
input. Available special characters include " @, #, &, *, ~, {, }, -, =, +, /, ?, (, )", and
unavailable special characters include "%", "\", "<>".
8. When this machine has a crash fault or other abnormal conditions influencing the
usage, it is recommended to cut out the power and restart; or press SET key for 5
seconds, which can restore factory settings, and then please reconnect the router.
9. Special Note: This QR code is same as the one sticked on the outdoor camera. It
is used when user need to re-do the set up and scan this QR code to add the ca-
mera. Please safe keeping this camera ID QR code on the manual, in case QR
code on camera may fall off after daily use under the sun and rain.

9 TROUBLESHOOTING

1. Wi-Fi cannot be connected
a) Ensure that the antenna of camera is fixed well.
b) Ensure that camera is in range of router. Keep the distance less than 40fts
between router and indoor camera, less than 65fts for outdoor camera.
c) Ensure that SSID and password of Wi-Fi contains no special characters. Mo-
dify the SSID and password of Wi-Fi with only English characters, no special
characters.
d) Ensure that SSID and password are no longer than 16 characters
e) Ensure that SSID is broadcasted.
f ) Ensure that the DHCP is enabled on router.
g) Ensure that Wi-Fi encryption method is WPA2-PSK/ WPA-PSK or AES.
h) Ensure that Wi-Fi signal is 2.4GHz.
i) Ensure that there is no MAC filter on router or add MAC address to router
whitelist.
j) We suggest rebooting the router, and the "security settings, encryption me-
thod" of WiFi password should never choose "auto-select".
k) Reset the camera to set up connection again. Press and hold SET key for 5
seconds.
2. Red link Indicator remains, network connection is failed.
a) Ensure that the password of Wi-Fi is correct.
b) Ensure that the network connects to Internet freely.
c) Ensure that the camera is in range of Wi-Fi hotspot.
3. Green link Indicator flashes, connection to server failed.
a) Ensure that Wi-Fi signal is strong enough and bandwidth is enough for con-
nection. Move near to Wi-Fi hotspot or increase the bandwidth.
b) Ensure that camera is not under interferon of other 2.4GHz signal.
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