Troubleshooting Guide
Problem
Cause
- You may have short-pressed the
The device
power button.
cannot be turned
- The battery is dead.
on.
- Auto-off timer: The device
automatically shuts down after 10
minutes of continuous use.
- Built-in locked-motor protection:
The device shuts
The device shuts off when
down suddenly.
excessive force is applied.
- Built-in overheat protection: The
device shuts off to prevent
overheating.
The device fails
- The massage head is inserted too
to work.
tightly.
Fail to attach the
- The extension handle is not
extension
correctly oriented.
handle.
Fail to detach
- Only one locking button was
the extension
pressed.
handle.
Solution
- Press and hold the power button for 2
seconds to turn on the device.
- Charge the device fully before
attempting to turn it on again.
- Turn the device on again. It's
recommended not to use the device for
more than 30 minutes at a time.
- Reduce the pressure applied to the
massage gun and restart the device.
- Wait for the device to cool down
before turning it on again.
- Pull the massage head out slightly and
try turning on the device.
- Align the slots of the extension handle
with the device, and press it in until it
clicks.
- Ensure both locking buttons are
pressed simultaneously, then pull the
extension handle out.
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