RYOBI WARRANTY APPLICATION CONDITIONS
In addition to any statutory rights arising from the purchase of a product
and without prejudice on the statutory rights which apply independently and
free of charge, all new RYOBI branded power tools and/or garden tools
listed on our website, excluding tool accessories, tool storage systems,
and spare parts, as further outlined under ("Product"), are covered by a
voluntary guarantee issued by Techtronic Industries GmbH ("TTI") subject
to the terms and conditions as stated below ("Guarantee").
The Guarantee is only applicable to purchaser(s) who purchase the
products as end users in their capacity as consumers ("Consumer").
Retailers, rental companies, as well as professional end users are
expressly excluded from these general terms and conditions of the
Guarantee. For professional end users, a different type of voluntary
guarantee may be applicable to certain product(s), if explicitly provided on
the www.ryobitools.eu website. The invocation of this voluntary Guarantee
does not limit the statutory legal rights of the Consumer in case of a defect.
1. The standard guarantee ("Standard Guarantee"), provided that the
Product is purchased for private use only, has a term of 24 months
("Standard Guarantee Period") and commences on the date the
product was purchased. This date must be documented by an invoice
or other proof of purchase in order for the Standard Guarantee to be
valid and enforceable. This Standard Guarantee also only applies to
new Product(s).
2. Consumers in certain countries may be able to extend the Standard
Guarantee for eligible Products beyond the period of the Standard
Guarantee by registering on the www.ryobitools.eu website. The
eligibility of Products for the extended guarantee ("Extended
Guarantee") is specified on the packaging of a Product, on the website
at www.ryobitools.eu, and/or is contained within the relevant Product
documentation under https://www.ryobitools.eu/. In order to benefit
from the Extended Guarantee, Consumers are required to register their
Product(s) online within 30 calendar days from the date of purchase
to benefit from this Extended Guarantee. All personal information of a
Consumer will be processed in accordance with the privacy statement,
which can be found here https://uk.ryobitools.eu/footer-links/privacy-
policy/. The registration confirmation receipt, which is sent out by e-mail,
and the original invoice showing the date of purchase will serve as proof
of the Extended Guarantee.
3. The Standard Guarantee and the Extended Guarantee ("Guarantees")
are limited to repair and/or replacement of the defective Product at the
discretion of TTI provided that the defect in workmanship or material
existed at the date of purchase. No further costs or losses can be
claimed. In addition, the Guarantees do not apply to:
– any damage caused accidentally, wilfully, or negligently by the
Consumer
– any damage to the Product that is the result of improper treatment
or lack of maintenance
– any Product that has been altered or modified
– any Product where original identification (trade mark, serial number)
markings have been defaced, altered or removed
– any damage caused by non-observance of the instruction manual
– Products, which are not subject to a CE/UKCA marking
– any Product that has been attempted to be repaired by a non-
authorised service centre or without prior authorisation by TTI
– any Product connected to improper power supply (amps, voltage,
frequency)
– any Product used with inappropriate fuel mixture (fuel, oil, ratio of oil)
AUTHORISED SERVICE CENTRES
Any request or issue with the product can be addressed to your local authorised service centres (visit www.ryobitools.eu) or directly to: Techtronic Industries
GmbH, Max Eyth Straße 10, 71364 Winnenden, Germany. Please state the serial number and product type printed on the label.
– any damage caused by external influences (water, chemical,
physical, shocks) or foreign substances
– normal wear and tear of spare parts
– inappropriate use, overloading of the Product(s)
– use of non-approved accessories or parts
– power tool accessories provided with the tool or purchased
separately. Such exclusions including but not limited to screw driver
bits, drill bits, abrasive discs, sand paper and blades, lateral guide
– components (parts and accessories) which are subject to normal
wear and tear, including but not limited to service and maintenance
kits, carbon brushes, bearings, chuck, SDS drill bit attachment or
reception, power cord, auxiliary handle, transport carry case, sanding
plate, dust bag, dust exhaust tube, felt washers, impact wrench
pins and springs, bump knobs, drive belts, clutch, blades of hedge
trimmers or lawnmowers, harness, cable throttle, tines, felt washers,
hitch pins, blower fans, blower and vacuum tubes, vacuum bag and
straps, guide bars, saw chains, hoses, connector fittings, spray
nozzles, wheels, spray wands, inner reels, outer spools, cutting lines,
spark plugs, air filters, gas filters, mulching blades, etc.
4. For guarantee servicing, the Product(s) must be sent or presented without
undue delay after occurrence or recognition of the defect in workmanship
or material to an authorised RYOBI service partner listed on the following
website https://www.ryobitools.eu/. Consumers can obtain the services
under the Guarantees from a RYOBI service partner by
a. contacting the retailer where the purchase was made; or
b. registering via the service platform available on the RYOBI
Commercial webpage https://www.ryobitools.eu/, the availability of the
process might vary from country to country.
When sending a Product to an authorised RYOBI service partner,
the Product shall be safely packaged without hazardous contents (for
details, please see the safety instructions on the website at https://
www.ryobitools.eu/), marked with sender's address and accompanied
by a short description of the defect. Please note that in some countries
delivery charges or postage will have to be paid by the sender according
to local practice. Please consult your local authorised RYOBI service
centre to confirm whether such charges apply.
5. Upon receipt of the Product claimed to be defective by the Consumer,
it will be inspected. When the defect has been confirmed, the services
under the Guarantees will be provided by repairing the defective parts
of the products or replacing them by non-defective parts at TTI's
discretion. If TTI refuses to repair the defect or if, at TTI's discretion,
the repair has failed, an equivalent replacement will be supplied. The
replaced Product(s) or part(s) will become the property of TTI. Any repair/
replacement(s) under the Guarantees above are free of charge. The
repair/replacement(s) conducted by TTI do not constitute an extension
or a new start of the Guarantees. The replaced spare parts are subject
to the Guarantees originally given and the period for the Guarantees
will end with period for the Guarantee that was originally given for the
entire product.
6. The RYOBI Guarantees are granted by Techtronic Industries GmbH,
Max-Eyth-Str.10, 71364 Winnenden, Germany, only to the Consumer
that originally purchased the Product and may not be transferred or
assigned.
7. The Guarantees are valid in the European Economical Areas (EEA),
Switzerland, and the United Kingdom. Outside these areas, please
contact the retailer where the purchase was made to find out if another
voluntary guarantee applies.