Faq: Frequently Asked Questions - Thomas Regout BalanceBox 650-II Installationsanleitung

FAQ: Frequently Asked Questions

1. The BalanceBox ® does not move down
1. Did you mount the panel? The BalanceBox
2. Did you adjust the outer springs? If not, use a drill driver to turn the adjuster nuts counterclockwise /
loosen. Do this for 5 seconds per outer spring one at a time (see the manual)
3. Check the total weight of your panel including accessories, VESA bracket and wiring, if this is lower
than the minimum weight of the BalanceBox
weight range of your BalanceBox
4. Is something obstructing the movement? Are there objects like parts of the packaging left behind in the
BalanceBox ®
5. Take the BalanceBox
the curved tracks. If one of them has come off, don't attempt to repair it, contact the dealer and ask for
a replacement product, this problem is usually caused by rough handling during transport.
2. The BalanceBox ® does not move up
1. The BalanceBox
make it move down, follow the steps 12 to 13 in the manual. If the BalanceBox
is in its lowest position tighten the outer springs or go to the next step.
2. Check the total weight of your panel including accessories, VESA bracket and wiring, if this is higher
than the maximum weight of the BalanceBox
weight range of your BalanceBox
3. The BalanceBox ® drops down from the top position
1. Tighten the outer springs slightly to adjust the springs by turning the adjuster nuts clockwise.
4. The BalanceBox ® drops down from the top position but also moves up from the bottom position
1. The setup of the inner springs is not correct, the balance is disturbed: tighten the inner springs slightly
make sure the panel holds at the top, now loosen the outer springs slightly until the panel no longer
moves up from the bottom.
5. The BalanceBox ® makes a noise when I operate it
1. Check if the BalanceBox
in the manual), now loosen both screws left/right in the wall bracket (C) to move the bottom of the
BalanceBox away from the wall. Tighten the screws and try again, if ok put the bottom cover back on.
(it is OK if the BalanceBox
2. Check if any wiring for the panel is touching moving parts, make sure this wiring is mounted securely
with a loop to allow the movement up and down.
3. The noise sounds like something touching the springs when I move the BalanceBox
a wrench on each adjuster nut of the suspect springs, bend it slightly in different directions to see if the
noise goes away. If you found the right spring, turn the nut a quarter or half turn to see if the noise goes
away.
® is displayed on the product label and on the box label.
or object on the wall like an electric outlet? If so, remove those obstructions.
® off the wall and check if the two wheels of the parallelogram are still seated on
®
does not move up it moves down; it is supplied standard in its highest position. To
® is displayed on the product label and on the box label.
® touches the wall when moving down, if so, remove the bottom cover (Step 7
® is not mounted completely level if the wall is not completely flat or level).
® needs the weight of the panel to work.
® weight range, your panel setup is "out of range". The
®
weight range, your panel setup is "out of range". The
13
BalanceBox ® 650-II
® has moved down and
® up and down. Put
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