Troubleshooting - Samsung DVD-HD950 Handbuch

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Troubleshooting

Before requesting service (troubleshooting), please check the following.
Problem
• Check the batteries in the remote control.
No operations can be
They may need replacing.
performed with the
• Operate the remote control at a distance of no more than 20 feet.
remote control.
• Remove batteries and hold down one or more buttons for several minutes to
drain the microprocessor inside the remote control to reset it.
Reinstall batteries and try to operate the remote control again.
Disc does not play. • Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
5.1 channel sound is • 5.1 channel sound is reproduced only when the following conditions are met. :
not being reproduced. 1) The DVD player is connected with the proper Amplifier
2) The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the "5.1 ch" mark on the outside.
• Check if your audio system is connected and working properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
• The features or action cannot be completed at this time because:
The icon appears
on screen. 1. The DVD's software restricts it.
2. The DVD's software doesn't support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You've requested a title or chapter number or search time that is out of range.
Disc Menu doesn't appear. • Check if the disc has a Menu.
Play mode differs from • Some of the functions selected in the Setup Menu may not work properly if the
the Setup Menu
disc is not encoded with the corresponding function.
selection.
The screen ratio
• The Screen Ratio is fixed on your DVDs.
cannot be changed.
No audio. • Make sure you have selected the correct Digital Output in the Audio Options
Menu.
The screen is blocked
• Press the button for more than 5 seconds under no disc inside.
All settings will revert to the factory settings.
• Press the button for more than 5 seconds under no disc inside.
Forgot password
All settings including the password will revert to the factory settings.
Don't use this unless absolutely necessary.
If you experience other
• Go to the contents and find the section of the instruction book that contains
problems.
the explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest authorized
service center.
The picture is noisy or • Make sure that the disc is not dirty or scratched.
distorted
• Clean the disc.
ENG-74
Action
Page
P4
P7
P21
P62~63
P54~71
P66~67
P62~63
P22
P69~71
P2
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Problem
No HDMI output. • Check the Video output is HDMI enabled.
• Check the connection between the TV and the HDMI jack of DVD player.
• See if the TV supports this 480p/576p/720p/768p/1080i DVD player.
• If snow noise appears on the screen, it means that TV does not support
Abnormal HDMI output
screen. HDCP (High-bandwidth Digital Content Protection).
HDMI output Judder
• Check your TV system setup correctly.
• The screen Judder phenomenon may occur when frame rate is converted
from 50Hz to 60Hz for 720P/1080i HDMI (High Definition Multimedia Interface)
Output.
• Please refer to the user's manual of your TV.
ENG-75
Action
Page
P16~17, P68
P16~17
P66~68