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Do you have any questions?
Our employees will be pleased to
advise you. Simply get in contact with
us. We look forward to talking to you.
Should you send your watch in to customer service, we need
to ensure the process goes smoothly, the following information:
• Name, address, e-mail address and fax number
(where applicable) and a daytime telephone number.
• A detailed description of the problem, such as the exact nature of the defect.
At what time does the problem arise? How often does the problem occur?
• Wherever possible, please state the date of purchase and your customer
no. (indicated on the invoice) or enclose a copy of the invoice.
As soon as we receive the watch, you will be sent a confirmation of receipt or
an estimate in the event that the foreseeable costs are likely to exceed
80 EUR. For insurance reasons, we strongly recommend sending us any return
goods by registered parcel post. As an alternative for customers in Germany,
there is also the option of a collection service covered by transport insuran-
ce, on request. To ensure your request is dealt with smoothly, please call our
customer service department! We regret that we are unable to accept deli-
veries with unpaid postage!
Please send your watch to the following address:
Sinn Spezialuhren GmbH & Co. KG
Kundendienst, Im Füldchen 5 –7, 60489 Frankfurt am Main
You can also find comprehensive information about Sinn, our models and technologies at www.sinn.de.
Telephone:
+ 49 (0) 69 / 97 84 14 - 400
Telefax:
+ 49 (0) 69 / 97 84 14 - 401
E-Mail:
kundendienst@sinn.de
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