Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a
defect in the appliance. For this reason, please check the tables to see if you can correct the
malfunction.
WARNING
Risk of electric shock in case of improper repair!
■ Never try to repair the appliance yourself. You can put your own and future users'
lives in danger. Only authorised specialists are allowed to carry out this repair work.
Problem
Appliance will not start,
display is off.
Cooking chamber
door cannot be closed
properly.
Cooking chamber
lighting does not work.
The turntable does not
turn or does not turn
properly.
Scratching, grinding
sounds in the cooking
chamber.
Exploding, popping
sounds in the cooking
chamber.
Other noises or flashes
of light in the cooking
chamber.
The dish is cooked
unevenly.
Possible cause
No electricity to socket.
Mains plug is loose.
Foreign bodies on the door
seal faces.
The cooking chamber's door
is broken or the door lock is
defective.
Lamp defective.
The turntable is not correctly
positioned on the turntable
drive.
The cooking chamber floor is
dirty.
Turntable does not rotate
properly.
The food dish is either
too large or is positioned
incorrectly.
The dish is being cooked
and/or defrosted with too
much power, and will burst
open.
Sparks – metal objects in the
cooking chamber!
The dish was not sufficiently
rotated or stirred.
Troubleshooting table
Solutions, tips
Check by connecting another
appliance.
Check the tightness of the mains
plug.
Clean the door seal faces thoroughly.
Do not use the appliance. Contact
our service team (see "Service" on
page EN-41).
Contact our service team (see
"Service" on page EN-41).
Position the turntable correctly.
Clean the cooking chamber floor
thoroughly.
Position the turntable correctly.
The container may not protrude over
the edge of the turntable.
Cancel the setting and reselect a
lower power level.
Pull out the mains plug or isolate the
fuse immediately. Remove metal
parts.
Stir or rotate the food dish, and allow
it to heat up a little more.
Page EN-39