Additional Information; Troubleshooting - Megasat HD Stick 510se Bedienungsanleitung

5. Additional Information

5.1 Troubleshooting

You might meet abnormal working of this STB with various reasons. Check the following
which may help you.
Problem
LED on the front panel fail to
light up/is not lit.
No picture or sound.
Bad picture/blocking error
No startup menu on screen after
turning on STB for the first time.
The remote control is not wor-
king.
You have forgotten your pass-
word.
Poor picture quality or Less
channels in scanning.
Possible causes
Main supply cable is not con-
nected.
Satellite dish is not aiming to
satellite accurately. No signal or
weak signal. The LNB is faulty.
The cable is faulty.
Satellite dish is not aiming to the
satellite accurately. Signal too
strong. Satellite dish is too small.
LNB noise factor too high. The
LNB is faulty.
The system is connected by
SCART cable and the TV is not in
AV/ EXT mode.
Battery exhausted. Remote con-
trol is not aimed correctly STB is
in standby mode.
Low LNB power or signal loss in
cable.
ENGLISH
What to do
Check if the main supply cable is
plugged into the power socket.
Adjust the dish. Check the sig-
nal strength indicator in one of
the channels search submenus.
Check the cable connections,
LNB and other equipment con-
nected to LNB & receiver, or
adjust dish. Replace the LNB.
Replace the cable.
Adjust the dish. Connect an at-
tenuator to LNB input. Change
to a larger dish. Change LNB
with lower noise factor. Replace
the LNB.
Switch the TV to the appropriate
AV input.
Change the batteries (both).
Aim the remote control at the
STB. Check that nothing blocks
the front panel. Check if LED
indicator on the front panel is
showing the time, press the po-
wer button to switch off standby
mode.
Contact the dealer or Service
Provider. They will help you set
it up again.
Change the LNB power to
14V/19V in Antenna setup
menu.
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