PAYTEC N86 Anleitung Seite 27

Troubleshooting
Cate- Error
gory
Power Unable to
on / power on
Power off terminal
issue
PINPAD No response
issue
Error mes-
sage:
„Communi-
cation
timeout"
Commu-
nication
Error mes-
errors
sage after
inserted SIM
card: „Plea-
se insert SIM
card"
Printer Blank
issues printouts
Printing is
blurred/
poorly
readable
Card Error
reader message:
error „Swipe Card
Error, Please
Swipe
again"
Charging Displays red
/ battery battery icon
error after battery
is installed
and power
adaptor is
connected
27
Reason
1. Run out of
battery
2. Battery
installation
incorrectly
3. AC power
connection
incorrect
4. Battery
failure
Terminal crash
1. Weak Wi-Fi
signal
2. Poor SIM card
connection
3. Terminal Soft-
ware issue
1. SIM card is
damaged
2. SIM card
incorrectly
inserted
Thermal printer
paper is inserted
incorrectly
Poor quality
printer paper
is used.
3. Reader is
dirty
4. Card is dema-
gentized
1. Card swiped
in incorrect
direction
Battery was in
storage too long,
it can recover
after reactivating
Troubleshooting
1. Connect N86 with power
supply
2. Verify if battery is inserted
correctly
3. Verify if the AC power supply
is plugged in correctly
4. Replace the battery
Unplug power supply and
battery, turn off terminal and
restart
1. Position the terminal in a
location without barriers
2. Re-insert the SIM card
3. Restart terminal
1. If the SIM card's contacts
are oxidized, use a clean
piece of microfiber cloth to
wipe contacts
2. Re-insert SIM card
Re-insert the printer paper
accordingly to chapter „Insert
paper roll" in this manual
Replace it with good quality
printer paper
2. Clean the card reader by
inserting a stiff peace of
paper into the card slot and
drag the paper horizontally
and vertically several times
to remove particles in the
reader
3. Wipe any particles off the
magnetic strip on the card
with a soft cloth, if the card
is demagnetized, it needs to
be replaced
4. Consider the direction when
swiping the card, speed
should be continuous
If battery icon is red, charge for
mimimum 15 min. If icon turns
green, this indicates that bat-
tery is reactivated successfully
and should perform normally
after a complete recharge