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Problem
System is plugged in,
power switch is on, but
power LED is off
Power LED is on (green),
but no sound
Power LED is red while the
PS1 power stand is on
House circuit breaker
keeps tripping
With nothing plugged into
the audio input or output
connectors on the rear
panel of the PS1 power
stand, a slight hum or buzz
is heard from the L1 or B1
B1 bass module is plugged
in, but no bass audio is
heard
If you experience problems while using this product, try the following solutions. If you still
can't solve the problem, please call the corresponding support number for your country. If
your country is not listed, please inquire with the dealer where you bought your product.
Germany: 0800 - 2673 222 (Mo. - Fr. : 8.30 - 20.00 Uhr, Sa. : 10.00 - 14.00 Uhr)
The Netherlands: 0800 - 022 6980 (Ma. - Vr: 8.30 - 20.00 Uur, Za : 10.00 - 14.00 Uur)
Recommended troubleshooting tools:
• Portable voltmeter
• Cable tester
• AC outlet tester
• XLR and ¼-inch phone plug cables
What to do
• Make sure you have power at the AC outlet. Try operating a lamp or other equipment
from the same AC outlet or test the outlet using an AC outlet tester.
• Make sure the PS1 power stand's power cord plug is fully inserted into the AC outlet.
• Check the line fuse on the PS1 power stand.
• Make sure volume control is turned up on your instrument.
• Make sure the applicable level control is turned up (Trim, or Channel 3/4 Level on the
PS1 power stand; CH 1/2 LEVEL and MASTER level on the R1 remote control).
• Make sure your instrument is plugged into the Channel 1/2 Input or Channel 3/4 Input
jack.
• Connect your instrument to the PS1 power stand using a different cable.
• Plug your instrument into a different amplifier to make sure the instrument is working.
• Please call the corresponding support number for your country. If your country is not
listed, please inquire with the dealer where you bought your product.
Germany: 0800 - 2673 222 (Mo. - Fr. : 8.30 - 20.00 Uhr, Sa. : 10.00 - 14.00 Uhr)
The Netherlands: 0800 - 022 6980 (Ma. - Vr: 8.30 - 20.00 Uur, Za : 10.00 - 14.00 Uur)
• If you have more than one PS1 power stand plugged into the same AC circuit, stagger
the turn-on times. Each PS1 power stand has an inrush current of about 16 amps when
turned on.
• Using an AC outlet tester, test the AC outlet that the PS1 power stand is plugged into
for reversed or open (hot, neutral, and/or ground) contacts.
• If using an extension cord, make sure that the cord is also tested as above.
• Make sure you are using the (blue) B1 bass module 4-wire cable included with the B1
bass module.
• Make sure that the B1 bass module cable is plugged into the B1 Bass Module (Amp 3
OUT) jack on the PS1 power stand.
• Try a different 4-wire cable.
• Check that the B1 bass module cable connectors are fully engaged in the jacks.
• If available, try a different B1 bass module.
Troubleshooting
• B1 bass module 4-wire cable (blue)
• Spare T10AH fuses
• Spare AC power cord
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