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Troubleshooting connection problems
If your Klarstein device cannot be found in the WLAN, check the following:
1.
The device is not plugged in. Make sure that your device is plugged into an
electric socket.
2.
The device is not in pairing mode. Make sure that the WiFi indicator (LED)
on the smart device control panel is blinking as described in the 'Reset WiFi
settings' instruction of your smart device (instructions are usually available on
device connection process).
3.
The WiFi access point does not operate on 2.4 GHz. Make sure that your
access point operates on 2.4 GHz band and you have a separate SSID on 2.4
GHz band. If you are not sure about the operating band of your access point,
please contact your internet provider company.
Important: please note that if your WiFi router is dual band - operating on both
2.4 GHz and 5 GHz band - you need to separate the SSIDs for each band and use
the 2.4 GHz SSID for connection.
4.
Firewall settings of your WiFi network; the firewall setting of your WiFi network
may not allow the Klarstein app to configure the WiFi settings on your smart
device. Please make sure that you are not using a public WiFi network, e.g.
airports, dormitories, companies, etc.
5.
Different credentials used in smartphone and the app. Make sure that the WiFi
credentials entered in the Klarstein app are the same as the ones that your
smartphone is connected to.
Following the above mentioned points, if your smart device still fails to connect
to the app, please contact us via email for support:
appsupport@go-bbg.com
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