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7
7
Problem handling
STEP
If the inserted hard drive does not turn on, check if the power cable is plugged in properly and the
central power switch is turned on.
If the USB connection is not established, check if the USB cable is plugged in.
If your USB is causing problems:
USB3 drivers that come with the installation of an operating system are often not optimally matched to
your motherboard. If a USB connection does not work to your satisfaction, install the correct USB3 drivers.
You can usually find them on the homepage of the manufacturer of your mainboard, matching your
operating system. If you don't find the USB3 drivers listed, install all drivers that the manufacturer
provides for your mainboard, matching your operating system.
If you use a PC card for your USB: please use the drivers of the manufacturer of the PC card, suitable
for your operating system.
The standby behavior of hard disks is usually controlled by the operating system. Often in the advanced
energy-saving options. If the hard disks switch off unusually quickly, check the settings there. PCs that
use an SSD switch it off quite quickly to save energy. This shutdown of data carriers affects all connected
hard disks in many operating systems and can have a disruptive effect. Switch off these techniques to
find sources of error and correct the settings to a sensible time.
Some PCs use energy saving techniques on the USB interface. Especially devices with rechargeable
batteries like to save energy, but this can have a disturbing effect. Often you can find hints about this in
the energy saving options. Switch off these techniques first to find the source of errors. Then switch the
techniques back on step by step. Or please ask your PC manufacturer's service if a USB interface switches
off unusually often and thus disturbs the operation of a USB multiple hard disk enclosure.
To prevent data loss:
• Do not disconnect a USB cable until you have first performed a so-called „unmounting", „remove hard
ware safely", „eject" or „unmount partition". This process is called something different for each
operating system.
• Back up important data regularly so that important data is present at least twice.
• Only use the case when everything is working to your satisfaction. Drivers can be changed by software
updates and unstable USB connections can lead to data loss. Respond to changes in your operating
system in a timely manner.
The case is a removable disk from Windows' point of view. As soon as you have performed the action
„Safely remove hardware", the hard disk is removed from the file system by your operating system and
switched to inactive. The LEDs and the hard disks switch off. If you want to use the case again, you have
to turn it off and on again via the switch at the back. Or unplug the USB cable and plug it back in. Just like
you would do with other removable media (e.g. a USB stick) under Windows.
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