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8.
Technical support
This product has been tested extensively and successful-
ly with a variety of different devices in our test labs. It is nor-
mal, however, for the drivers to need updating from time to
time. This is because there may be compatibility problems
with other components (programmes, devices) which have
not yet been tested. You can find driver updates and the lat-
est information about your product online at:
8.1.
Do you need more help?
If the suggestions in the previous sections did not solve your
problem, please contact us. To make it easier for us to help
you, please have the following information to hand:
•
How is your computer configured?
•
What peripheral devices do you use?
•
What messages appear on the screen?
•
What software was being used when the problem oc-
curred?
•
What steps have you already taken to try and rectify the
problem?
•
Please provide us with your customer number if you
have one.
38
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