Troubleshooting Guide; Warranty And Repair Information - Dogtra Rr Deluxe Bedienungsanleitung

TROUBLESHOOTING GUIDE

My unit is not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter and the charging port needs to be
looked at. If you suspect your charger/splitter is not
functioning properly, please send Dogtra-Europe your
charging units to have them inspected.
- The charging pin may be damaged. Inside the charging
port, there is a metal pin that should be standing
straight up and stiff. If the pin is wobbling, broken or
missing, you will need to send the unit in to the Repair's
Department. The charging port must be clean prior to
charging, clean the dirt out with a cotton swab and
some rubbing alcohol. If the dog is in saltwater, be sure
to rinse the receiver and charging port with clean water.
- For Dogtra units over two years old from purchase date,
batteries may be replaced when having battery
problems.You can replace them yourself by ordering
parts from ogtra-Europe. Damages incurred to the unit
due to improper installation are not covered under any
warranty. This is the only time customers should open
the unit, any other unauthorized servicing or tampering
of the unit voids your limited lifetime warranty. If after
batteries are replaced, and you still are having problems
with the unit, Dogtra-Europe strongly recommends
sending the unit in for inspection.
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WARRANTY AND REPAIR
INFORMATION
Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTY for the products sold by Dogtra-Europe and its authorized
distributors/retailers. The warranty begins from the date of the original
purchase. The replaceable batteries of YS100, iQ No Bark Collar and iQ
CLiQ are not covered by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is
the customer's responsibility. Dogtra-Europe will provide/pay (via regular
ground service) the shipping cost back to the customer. Any expedited
shipping service will be at the customer's expense. If a repair is not covered
by warranty, the cost of Parts, Accessories, Labor fees, and Shipping fees
incurred are the customer's responsibility. Labor fees will be variable
depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We
strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due
to misuse by the owner or dog, improper maintenance, and/or lost units.
Any water damage on the Water Resistant Transmitters of the Dogtra
175NCP, 180NCP, 200NCP, 400NCP, 410NCP, iQ CLIQ and iQ PLUS Series,
and the Water Resistant Receivers of the RRS, RRD, and RR Deluxe,
will not be covered. All replacement costs for either the transmitter or
receiver will be the owner's responsibility. The warranty does not cover
failure resulting from damage, abuse or loss of parts. The warranty is void
if the unit has been altered or an unauthorized person has damaged the
unit while attempting repair work. Battery replacement by the customer
during the warranty period is not recommended. If the customer chooses
to replace the batteries, any damage to the unit during the change-out by
the owner will void the warranty. The removal of serial numbers from any
Dogtra products will void the warranty. Dogtra reserves the right to retain
and discard any parts or accessories that have been found damaged upon
replacement and repair.
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