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1.The power cord is not plugged
Heater does
in.
not turn on.
2.The electricity at the main fuse
box is not working.
The flame
effect does
1.Flame intensity is low.
not turn on.
1.The heater's thermostat is set
There is no
lower than the room
heat from the
temperature.
unit.
2. The switch for heat is not on.
1. The unit has overheated.
The heater
2. Insufficient power to the unit.
turns off
unexpectedly.
3. Air vent is clogged.
4. Insufficient airflow to the
heater.
The heater
1. Temperature sensor not
displays the
functioning properly.
error code
'E2'
1. Plug the power cord into an
electrical outlet.
2. Check the electricity at the main
fuse box.
1. Increase the intensity using the
flame button.
1. Increase the thermostat to a higher
temperature.
2. Select 'High' or 'Low' heat setting,
then increase the thermostat to a
higher temperature.
1. Unplug the heater, wait a few
seconds, then plug it back in.
2. Make sure the unit is plugged into a
dedicated outlet. Do not use
extension cords or surge protectors.
3. Clean the air vent, which is on the
back of the unit. See page 29.
4. Move the unit at least 3ft from the
wall.
1. Please contact customer support.
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