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Troubleshooting
You can remedy most of the faults and errors that can occur in daily operation yourself. In many cases, you
will be able to save time and cost as you do not have to call technical service. The following table is intended
to help you understand the causes of an error and how to rectify it.
Problem
No water is coming out of the with-
The water supply is interrupted.
drawal tap.
The VA-Basic PLUS receives not
enough water.
The tube to the withdrawal tap has
a kink.
The pressure switch is faulty.
Unusual pump noise.
No error! Slurping sounds at the beginning and at the end of water pro-
duction is normal.
Water from the VA-Basic PLUS is mil-
No error! These are oxygen and hydrogen bubbles which can arise during
ky.
the reverse osmosis. It is a sign of excellent filtration!
Water from ther VA-Basic PLUS con-
After the initial start-up, the recom-
tains sediments after the initial
mended 10 l of water for rinsing via
commissioning.
the withdrawal tap was not adhe-
red to.
Wastewater runs without interrupti-
Check all devices connected to the
on out of the red 1/4" wastewater
VA-Basic PLUS.
tube.
There is little water coming out of
- Another connected device is with-
the withdrawal tap.
drawing water at the same time.
- The reverse osmosis membranes
may be blocked.
*
Authorised service provider:
https://www.vision-aqua.de/agentenbereich/fachhändlersuche/
36
Instruction Manual – VA-Basic PLUS – Ver. 1.1.1 – 04.2022
Cause
Solution
Please check:
The water supply tube 1/4" to the
withdrawal tap has no kinks
- whether the VA-Basic PLUS gets
electricity
-
The fuse is OK
- Replace the pressure
switch.
Open the withdrawal tap of the VA-
Basic Plus and allow at least 10 l of
water to drain.
Disconnect water supply.
Contact authorised service provi-
der
*
If the membrane is clogged, replace
it.
Standard scope of delivery
VA-Basic PLUS 12 V
Item No.:
9000049
Consists of:
•
1 x VA-Basic PLUS
•
1 x 24 V Pressure pump
•
1 x Pressure switch
•
1 x 1/4" T-Connector
•
1 x Voltage converter 12 V to 24 V
•
1 x Connection cable
•
1 x 1/4" Check valve (imperial)
•
1 x 3/8" Check valve (imperial)
•
1 x 1/4" Schott connector
•
1 x 3/8" Schott connector
•
1 x 1-Way-Tap, Stainless Steel incl. 1/4" Straight connector
•
1 x VA-Standard PP - 5 µm Sediment Filter Cartridge (pre-filter) – already installed
•
1 x VA-Standard GAC - Activated Carbon Granulate-Cartridge (post-filter) – already installed
•
1 x VA-Standard - Membrane 500 GPD – already installed
•
1 x 3 m 3/8" Plastic tube blue
•
1 x 3 m 1/4" Plastic tube red
•
1 x 3 m 1/4" Plastic tube yellow
•
1 x 3 m 1/4" Plastic tube natural
•
14 x 1/4" Locking clip
•
6 x 3/8" Locking clip
Accessories
Plastic tube - 1/4"
Plastic tube - 1/4"
Colour: yellow
Colour: natural
Item No.: PE-08-BI-0500F-Y
Item No.: PE-08-BI-0500F-N
Instruction Manual – VA-Basic PLUS – Ver. 1.1.1 – 04.2022
Scope of delivery
Plastic tube - 1/4"
Colour: red
Item No.: PE-08-BI-0500F-R
37
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