Troubleshooting - Sensica SENSILIGHT mini Bedienungsanleitung

Troubleshooting

If the device
does not turn
on:
If the device
does not
trigger a pulse:
In case of
general error:
If the problem is not solved, please contact our customer service.
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• Make sure that the power supply is plugged
properly into the device and the electrical
outlet.
• Make sure the power outlet has power.
• Verify there is full contact between the
device and your skin. The trigger button will
activate a pulse only when the device is in
full contact with the skin.
• Verify that the area you are trying to
treat is not too small, curved or bony. The
entire treatment window should touch the
treatment area. Pulling the skin flat can help
to achieve this.
• If the skin tone identified by the skin tone
and contact sensor is too dark, the flash
activation will be blocked, and the status
indicator will turn "momentarily" red.
• Reset the device by unplugging the power
cord from the electrical outlet on the wall,
wait 10 seconds and then reconnect it. Then
try turning on the device after resetting.
• In case of a pulse delay after Repositioning
the device on a different treatment area,
you should consider performing the
treatment in a cooler environment. The
device may pulse at a slower rate in a warm
environment.
• In case of dirt or debris on the treatment
window , you should clean the treatment
window according to the cleaning section.
If you can't get the area clean, contact our
customer service.