Troubleshooting - Concept CA2000 Bedienungsanleitung

EN

TROUBLESHOOTING

Common faults, error code description and troubleshooting method.
Problem Cause
The appliance does not turn The socket of the appliance is
on or the power button does not plugged in.
not work.
The front cover is not correctly
fitted.
The appliance is not placed on
a stable and flat surface.
Child lock is activated.
The air is not clean, but the The purifier is not located in a
PM 2.5 on the display shows place where it can easily absorb
low values and the purifiers bad air or dust.
does not operate at full
power.
The PM 2.5 on the display The dust sensor is dirty.
constantly shows high
values, although the purifies
runs continuously.
The appliance emits The filter is dirty or it has not
unpleasant odour. been replaced for a long time.
The purifier runs for a long The filters have not been
time, but the air quality does inserted into the purifier in the
not improve. right order.
The filters have not been
removed from the plastic bag.
The appliance immediately Automatic mode is activated.
enters sleep mode when it is
turned on.
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Remedy
Check the electrical
connection of the socket.
Check that the front cover is
fitted correctly.
Place the appliance on
a stable, flat surface.
Hold the "Child lock"
button for 3 seconds.
Change the position of
the purifier (e.g. on the
ground).
Clean the dust sensor.
Clean or replace the filter.
Make sure that the filters
are in the right order.
Remove the filters from the
plastic bag.
Turn off the automatic
mode.
CA2000
OPERATING USING THE APP
Before you can control the device through the application, it is necessary to connect it to your phone and give it access
to your Wi-Fi network.
Recommended distance during set-up: less than 4 meters
Make sure your air purifier, router, and your mobile phone are close together so that you can pair your phone with the
device with no problems.
Download and installation of the app
1. Scan the QR code below (Fig. 1) or find and download the "Concept Home" application from Google Play or App
Store (Fig. 2).
2. If you already have Concept Home, open the app, sign in, and continue with the pairing instructions.
3. If you are a new user, start by registering (Fig. 3). Follow the instructions to enter the verification code and
complete the registration. (Fig. 4)
4. Follow the instructions to create a family (Fig. 5).
Fig. 1 Fig. 2
CA2000
Router
Fig. 3 Fig. 4 Fig. 5
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