Troubleshooting - Opal OD5+ Anleitung

5.5 Troubleshooting

Problem
Power on the printer, but the
LED does not light up
LED light turns red
(power/status) after print stops
Printing started, but nothing
was printed on the label
When printing, label is
jammed/tangled up
When printing, only part of the
contents were printed
When printing, part of the
label wasn't printed
completely
Printout not in desired position ♦
When printing, page skipping
occurs
Unclear printout
When using stripper,
abnormal function occurs
Note:
Your dealer is knowledgeable about OD5+ printers, printing software, and your unique system.
•
Please contact your local dealer for further technical support.
Schweiz - OPAL Associates AG - Motorenstrasse 116 - CH-8620 Wetzikon - Tel.: +41(0)44 931 12 22 - Fax: +41(0)44 931 12 20 - Email: info@opal-holding.com - www.opal.ch
Deutschland - OPAL Associates GmbH - Am Vögelisberg 5 - D-78479 Reichenau - Tel.: +49(0)7534 999 56 0 - Fax: +49(0)7534 999 56 99 - Email: info@opalgmbh.de - www.opalgmbh.de
Österreich - OPAL Associates GesmbH - Donaufelderstrasse 101/2/8 - A-1210 Wien - Tel.: +43(0)1 270 03 13 - Fax: +43(0)1 270 03 15 - Email: info@opalgmbh.at - www.opalgmbh.at
Frankreich - OPAL Associates SA - Avenue des Boveresses 54 - CH-1000 Lausanne - Tel.: +41(0)21 653 95 00 - Fax: +41 (0) 21 653 95 02 - Email:info@opal-holding.com - www.opalsa.ch
Dänemark - OPAL Associates ApS -
Melskov Alle 6
Weitere Standorte: München, Hamburg, Frankfurt, Darmstadt, Bregenz, Lyon - www.opal-holding.com
Recommended Solution
Check the power connector
♦
Check for software settings or program command errors
♦
Replace with suitable label or ribbon
♦
Check if label or ribbon is all out
♦
Check if label is jammed/tangled up
♦
Check if printing mechanism is not closed (Thermal Print Head
♦
not positioned correctly)
Check if sensor is blocked by paper/label
♦
Check if label is placed upside down or if label is not suitable for
♦
the application
Select the correct printer driver
♦
Select the correct label and print type
♦
Clean the label jam, and if label is stuck on Thermal Print Head,
♦
please remove it by using soft cloth with alcohol.
Check if label or ribbon is stuck on the Thermal Print Head
♦
Check if application software has errors
♦
Check if start position settings has errors
♦
Check if ribbon has wrinkles
♦
Check if ribbon supply shaft is creating friction with the platen
♦
roller. If the platen roller needs to be replaced, please contact
your reseller for more information
Check if power supply is correct
♦
Check if Thermal Print Head is stained or dusted
♦
Check the media quality
♦
Check if sensor is covered by paper or dust
Check if liner is suitable for use, please contact reseller for more
♦
information
Check if label roll edge is aligned with Label Width Guide
♦
Check if error occurs on label height settings
♦
Check if sensor is covered by dust
♦
Check print darkness settings
♦
Check if Thermal Print Head is covered with glue or stain
♦
Check if stripper sensor is covered with dust
♦
Check if label is installed properly
♦
- DK-6100 Haderslev - Tel.: +45 7674 1510 - Fax: +45 7589 2733 - Email: info@opalaps.dk - www.opalaps.dk
User's Manual
v.1.3
OD5+ Serie
- 31 -