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and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty for final
consumers.
The warranty is valid exclusively for the consumer who purchase the product
for non-professional purposes.
WARRANTY PERIOD
Prozis guarantees that the product is to remain free from material and
production defects for a 2-year period, counting from the date of initial
purchase by a consumer and the respective delivery, or for longer if legally
established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during
repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the
product's consumable components, such as batteries, is not covered by
this warranty unless the malfunction is caused by faulty design, materials or
production.
HOW TO MAKE A CLAIM
If the need rises to exercise the rights conceded to you through this warranty,
contact the Prozis customer service via the communication channels
provided on the Prozis website, and follow the provided instructions or
recommendations. Contact and technical assistance information is also
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