Frequently Asked Questions; Service And Support - Eminent Em7180 Hdmedia Rt2 Benutzerhandbuch

12.0 Frequently Asked Questions

Q: The hdMEDIA HD Media Player let's you built-in a hard disk. Is there a
limitation to the size of the hard disk, and is SATA II supported?
A: The EM7180 has been tested with hard disks up to 2TB. Both SATA and
SATA II disks are supported.
Q: The manual mentions the media player's ability to play almost all
media. What formats and codec's are supported by the EM7180?
A: The EM7180 supports the following formats and codec's:
Video codec's: WMVHD, AVCHD, H.264, X.264, VC-1, MPEG 1/2/3/4, MKV,
M2TS, TS, ISO, AVI, MOV and many other formats.
Picture formats: HD JPEG, BMP, GIF, TIF, and PNG.
Audio formats: AAC, PCM, DOLBY AC3, DTS, DTS-HD (Pass thru), Dolby
True-HD (Pass thru), AC3 and DTS stereo down mix.
Q: AVI is supported by the media player. However, AVI files, made by my
digital/DV camera can not be played. Why is this?
A: AVI files made by digital/DV cameras usually have codecs which are
licensed or protected by the camera manufacturer. A media player does not
have these codecs and therefore does not play these type of AVI files. This
means the AVI files need to be converted to AVI files with regular codecs.
Conversion programs can be found using the internet.
Q: I have some Blu-Ray ISO's with DTS-HD or True-HD sound. Can the
EM7180 handle these streams?
A: The EM7180 has DTS-HD and True-HD audio pass-through capabilities
through HDMI. An external receiver is required for full theatre sound.
Q: What file systems are supported?
A: The EM7180 formats the internal hard disk using the NTFS file system.
The EM7180 can read from NTFS and FAT32 file systems.

13.0 Service and support

This users manual has been carefully written by Eminent's technical experts. If you
have problems installing or using the product, please fill out the support form at the
website www.eminent-online.com/support.
You can also contact us by phone. Below you will find a list with phone numbers for
each supported country.
Country
Belgium (Dutch)
Belgium (French)
Phone number
070 277 286
070 277 286
Rate per minute*
€0.30
€0.30
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