Troubleshooting; Corrective Action - gc Aadva Lab Scan Gebrauchsanleitung

TROUBLESHOOTING

If any difficulty with the Aadva Lab Scan unit is experienced, please check below for possible causes of the problem and
suggested corrective actions before seeking further advice or repair from an authorized GC Dealer or Service Center.
Problem
When the Aadva Lab Scan is switched
ON, no light appears.
The Aadva Lab Scan application does
not start. The following error message
appears:
The Aadva Lab Scan software is
running, but the scan job does not
start (or the scanner
indicates that no Aadva Lab Scan was
found). The following error message
appears:
Aadva LAB SCAN from GC
22 22
Check
Is the power cord correctly attached
to the Aadva Lab Scan and to the
power outlet?
Is the software dongle (page 7)
available and correctly inserted at the
USP port of the workstation?
Is the hardware dongle (page 7)
available and correctly inserted at the
software USP port of the workstation?

Corrective Action

Switch the device OFF. Unplug and
plug the power cord correctly into the
Aadva Lab Scan and the power outlet.
Then switch the device ON again and
wait for a few seconds.
Make sure that the software dongle
(page 7) is attached. Also, make sure
that your license is currently valid.
(how?)
Make sure that the hardware dongle
(page 7) is attached. Also, make sure
that your license is currently valid.
Version 1.1 | V4901 | July 2014