Troubleshooting - Napoleon PRESTIGE 500 Anleitung

16

Troubleshooting

EN
Problem
Low heat / Low flame when
valve turned to high.
Excessive flare-ups/uneven
heat.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Rear and Side burners will
not light with the igniter, but
will light with a match.
Main burner will not light
with the igniter, but will light
with a match.
Humming regulator.
Burners will not cross light
each other.
"Paint" appears to be peeling
inside lid or hood.
Burner output on "high"
setting is too low. (Rumbling
noise and fluttering blue
flame at burner surface.)
www.napoleongrills.com
Possible Causes
For propane - improper lighting
procedure.
For natural gas - undersized
supply line.
For both gases - improper
preheating.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Possible spider web or other
debris in burner.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Jet-fire outlet is dirty or clogged.
Normal occurrence on hot days.
Dirty or corroded cross light
brackets.
Grease build-up on inside
surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Solution
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
See assembly instructions.
Preheat grill with main burners on high for 10
to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing. See
general maintenance instructions.
Replace with heavy duty premium battery.
Check that electrode wire is firmly pushed onto
the terminal on the back of the igniter. Check
that the lead wires from the module to the
ignition switch (if equipped) are firmly pushed
onto their respective terminals.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Clean or replace as required.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The
peeling is caused by hardened grease, which
dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See cleaning
instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.