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Appendix A Obtaining Support for your Product
Register Your Product
Warranty and other service benefits start from the date of purchase, so it is
important to register your product quickly to ensure you get full use of the
warranty and other service benefits available to you.
Warranty and other service benefits are enabled through product registration.
Register your product at http://eSupport.3com.com/. 3Com eSupport
services are based on accounts that you create or have authorization to
access. First time users must apply for a user name and password that
provides access to a number of eSupport features including Product
Registration, Repair Services, and Service Request. If you have trouble
registering your product, please contact 3Com Global Services for
assistance.
-
Purchase Value
Added Services
To enhance response times or extend warranty benefits, contact 3Com or
SM
your authorized 3Com reseller. Value-added services like 3Com Express
SM
and Guardian
can include 24x7 telephone technical support, software
upgrades,
onsite
assistance
or
advance
hardware
replacement.
Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and implementation
services are offered to fill resource gaps and ensure the success of your
networking projects. More information on 3Com maintenance and
Professional Services is available at http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for a complete list of the
value-added services available in your area.
Troubleshoot Online
You will find support tools posted on the 3Com web site at
http://www.3com.com/
3Com Knowledgebase helps you troubleshoot 3Com products. This
query-based interactive tool is located at http://knowledgebase.3com.com
and contains thousands of technical solutions written by 3Com support
engineers.
Access Software Downloads
Software Updates are the bug fix / maintenance releases for the version of
software initially purchased with the product. In order to access these
Software Updates you must first register your product on the 3Com web site
at http://eSupport.3com.com/
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