Koenic KWM 62212 A3 Gebrauchsanweisung Seite 25

Error codes
Code Meaning
E30 Door is not closed
properly
E10 Water injecting
problem while
washing
E21 Overtime water
draining
E12 Water overflow
EXX Others
Troubleshooting
If there are any problems during operation, please refer to the following table. If problems cannot
be solved as indicated under Solution, please contact your manufacturer.
Problem
Product does not work and/
or indicator/display does not
turn on
Door cannot be opened
Heating fault
Water leakage
Water is overflowing from the
bottom of the machine
Washing result is not
satisfying
Abnormal noise, great
vibrations
IM_KWM62212-A3_190523_V04_HR.indb 25
Possible causes
• Clothes are stuck and door
cannot be closed
• Tap is closed or water flows
too slow.
• Inlet valve filter is blocked.
• Inlet pipe is twisted
• Drain hose is blocked
• Not clear
Possible causes
• Interrupted power supply
• Machine's protection
mechanism is active
• NTC is damaged and heating
pipe is aging
• Connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
• Drain pipe is blocked
• The inlet pipe is not
connected firmly.
• Outlet hose has water leakage
• The clothes are too dirty
• Insufficient detergent
quantity
• Check if the transport restraints have been removed
• Machine is not installed on solid floor
• Check for loose objects inside drum e.g. detached ornaments
• Adjust the feet of the machine
Solution
• Open and close the door
again
• Open the tap or wait till the
water supply becomes normal
• Check the inlet valve
• Straighten the pipe
• Check the drain hose and
remove the blockage
• Restart the washer
• Please try to re-start and if
error code still occurs, contact
the service
Solution
• Check the power supply
• Disconnect from the
power
• Contact the service
center
• Check and fasten the
water pipes
• Clean up outlet hose
• Fix the inlet pipe
• Replace the drain hose
• Select a proper program
• Add proper detergent
quantity
English
25
23/5/2019 10:58