Menu Network - Thuraya XT-PRO DUAL Handbuch

Troubleshooting
Problem
The Thuraya XT-PRO DUAL cannot connect
to the satellite network and 'No Network' is
shown on the screen.
Satellite signal icon is flashing or the Thuraya
XT-PRO DUAL shows 'Position too old'.
The Thuraya XT-PRO DUAL shows 'Insert SIM'.
The Thuraya XT-PRO DUAL becomes
unresponsive or sluggish.
The security code has been lost or forgotten.
The PIN/PUK codes have been lost or forgotten.
'Enter coordinates in consecutive order to form
a closed polygon' is displayed when trying to
setup Tracking by Area.
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User Guide English
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Solution
● Try to update the SAT registration by going to
● Ensure the line of sight to the satellite is not obstructed by high buildings, trees, and mountains.
● The Thuraya XT-PRO DUAL's location information is being updated. This is done automatically once the
phone is powered on.
● Check if the SIM card is dirty or damaged, and try to remove and reinsert the SIM card.
● Entering a wrong PUK code may deactivate the SIM card.
● Try restarting your phone.
● Do a reset in case your phone has a persistent problem by going to
- Soft reset: You can reset your phone without losing your personal settings like contacts or messages.
- Factory reset: The factory reset will restore the settings on the phone to be as it was when shipped.
Personal settings like contacts and messages will be deleted.
● The factory setting of the security code is 0000.
● Please contact your Service Provider in case the number has been changed and was forgotten.
● Entering the wrong PIN code 3 times will lock the SIM card. To unlock, you must enter the PUK code.
● After entering the PUK code, you can set a new PIN code.
● In case the PUK code has been forgotten, please contact your Service Provider.
● The order of the coordinates entered is important. If the order of the coordinates results in a shape with
intersecting lines, Tracking by Area will not work.
Menu > Network > SAT registration.
Menu > Security.
XT-PRO DUAL