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Under normal operating conditions, AGAiT provides a one-year limited warranty for Eclean, a six-month limited
warranty for the battery, and including but not limited to a 3-month limited warranty for discount items. Warranty
coverage begins from the day of purchase. Please refer to warranty terms at the time of purchase.
Limited Warranty Terms
1. Please enclose this warranty card when sending your Eclean for repair.Please keep this warranty card in a
safe place, no warranty card will be reissued.
2. The limited warranty covered under these terms is valid only in the country where you were purchased.
3. Consumables are not covered by this limited warranty (e.g. filter, roll brush, side brush and wheel set).
4. During the warranty period, parts or products may be repaired or replaced with repaired parts or products
of similar functions.AGAiT will return the repaired product or a replacement with similar functions to
customers.All faulty parts or units removed from the product shall become the properties of AGAiT.
5. This limited warranty shall not cover defects as a result of the following circumstances:
a.
removed, altered and/or illegible product serial number, accessory barcode and warranty seal; or
b.
wear and tear of product as a result of normal use; or
c.
damage arising out of not following instructions provided in the user's manual, fall due to improper
handling, washing, use of Eclean in wet areas, use of Eclean in a temperature exceeding the
recommended temperature range, a sudden change in the environment, opening or servicing Eclean
or accessories by an authorized technician, repairing Eclean and accessories without genuine parts,
accidents, use with excessive force, or unreasonable operation of AGAiT products.
6. Consumers should notify AGAiT or its authorized dealers within a reasonable timeframe from detecting
the defect to apply for service covered by this limited warranty. No request for warranty service after
warranty expiration will be considered.
7. Consumers are recommended to take the following actions if there are problems with Eclean:
a.
Please refer to the user's manual to locate the problem and possible solutions.
b.
If the problem persists, consumers should contact their local dealer from which Eclean was
purchased, the online dealer or the AGAiT Call Center for further instructions.
c.
Consumers should prepare the following information before contacting AGAiT Call Center, AGAiT
agents or dealers:
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The model number, serial number and color of the Eclean purchased.
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The complete address and contact information of the consumer.
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The photocopy of the purchasing invoice, receipt or sales statement. AGAiT will inform consumers
of the time, place and manner of returning the faulty Eclean.If the warranty of the faulty Eclean is
still valid, AGAiT will be responsible for all delivery fees.
8. If the consumer have lost the warranty card, purchasing invoice, purchasing receipt, sales statement
or any purchasing voucher, AGAiT will calculate the warranty period by adding three months to the
manufacturing date of Eclean.
In case of damage as a result of any of the following reasons, customers must pay for the delivery, repair,
maintenance and labor of Eclean:
1.
Any product with the warranty sticker or bar code being destroyed, obliterated, soiled or modified.
2.
Damages/malfunctions caused by parts not produced by the company.
3.
Any repairs caused by inappropriate installation and usage (for voltage requirement, refer to User's
Manual).
4.
Act of God, force majeure, deliberate damage or improper operation, such as: not following the
instructions provided in the user's manual,
5.
and any damage unrelated to the product itself.
6.
Any damage caused by unauthorized disassembling, modification of the specification or installing
any unlicensed parts.
Should you have any problems regarding the use of Eclean or accessories, please contact an AGAiT dealer or
the shop where your Eclean was purchased.
Product Warranty
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