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Fault
Note 9:
Your Smartcard activation
has expired.
Note 10:
Your Smartcard is not acti-
vated for this programme.
Possible cause
Your activation has not
arrived yet.
The subscribed channel
was not watched for a
longer time. Activation
cannot be renewed, thus.
Your activation has not
arrived yet.
You did not subscribe to
this channel.
Instruction manual
Remedies
If you are a new customer,
contact your customer
care. You will be provided
the activation then. Slide in
the Smartcard into your
digital receiver. Switch to a
subscribed channel and
wait approx. 60 minutes to
receive a new activation.
In case you are a regis-
tered customer already,
insert the Smartcard into
your digital receiver.
Switch to a subscribed
channel and wait approx.
60 minutes to receive a
new activation.
If you are a new customer,
contact your customer
care. You will be provided
the activation then. Slide in
the Smartcard into your
digital receiver. Switch to a
subscribed channel and
wait approx. 60 minutes to
receive a new activation.
In case you are a regis-
tered customer already,
insert the Smartcard into
your digital receiver.
Switch to a subscribed
channel and wait approx.
60 minutes to receive a
new activation.
47
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