i-tec USB 3.0 Gebrauchsanweisung Seite 8

i-tec USB 3.0 Dual Docking Station
Question: I have a problem with detecting the USB 3.0 docking station in the USB 3.0 port of my
notebook / tablet / PC.
Answer: The problem may be caused by outdated drivers for the USB 3.0 port of your notebook /
tablet / PC. Please read the description and download the most recent drivers for the USB 3.0 chipset
in your notebook / tablet / PC and installed them according to the instructions provided. The drivers
can be downloaded from http://www.displaylink.com/support/ticket.php?id=315.
Question: How to properly install the USB 3.0 docking station in Windows?
Answer: Do not connect the USB 3.0 docking station to the USB port of your notebook / tablet / PC
until you install the drivers. You need to install the most recent drivers for the DisplayLink (for internal
chipset DL-3700) that you can download from http://www.displaylink.com/support/index.php. After
you have installed the drivers and connected the USB 3.0 docking station to the USB port of your
notebook / tablet / PC the remaining drivers will be installed automatically. The control utility will be
activated only after connecting the monitor.
Question: Are there drivers for Windows 8 / 8.1 32/64 bit for the USB 3.0 docking station available?
Answer: Yes, for the graphic part you need to install the most recent drivers for the DisplayLink (for
i n t e r n a l c h i p s e t D L - 3 7 0 0 ) t h a t y o u c a n d o w n l o a d f r o m
http://www.displaylink.com/support/index.php. Do not connect the USB 3.0 docking station until you
install these drivers. After you have installed the drivers and connected the USB 3.0 docking station
to the USB port of your notebook / tablet / PC the remaining drivers will be installed automatically. The
control utility will be activated only after connecting the monitor.
Question: Can I get more detailed information on troubleshooting for the USB 3.0 docking station?
Answer: of course, you can find useful information on the DisplayLink website at
http://www.displaylink.com/support/knowledgebase.php on the FAQ tab or you can contact our
technical support.
Question: The equipment will not charge an Apple / Samsung tablet.
Answer: Unfortunately, despite the European standard on compatibility of charging equipment,
some companies protect their brand products and these can be charged only by the original /
licensed charging adapter. The docking station can be used for charging of the Apple / Samsung
tablets only on the USB 3.0 Fast port. At the same time the docking station must be disconnected
from the computer/notebook and the inclosed power adaptor must be connected.
Question: The LAN port is not working or its speed is only 10/100 Mb/s.
Answer: Check all cables between the docking station and the active component and fully press the
RJ-45 connectors. It is also helpful to change the Ethernet cable between the docking station and the
active network component (HUB, switch, router) for a certified cable.
For more information, please refer to the User's Manual on the provided CD-ROM.
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