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Troubleshooting

This chapter lists some problems you might encounter while using your phone. Some problems
require you to call your service provider, but most are easy to fix yourself.
Message
Possible causes
There is no Micro-USIM
Micro-USIM
card in the phone or it
error
is inserted incorrectly.
Signal is weak or you're
outside the carrier
No network
network.
connection/
Losing
Operator applied new
network
services.
To change a security
code, you will need to
confirm the new code
Codes do
by re-entering it.
not match
The two codes you
have entered do not
match.
Any
Not supported by
application
service provider or
cannot be
registration required.
set
Dialling error
New Micro-USIM card
Calls not
inserted.
available
Pre-paid charge limit
reached.
On/Off key pressed too
Phone
briefly.
cannot be
switched on
Battery is not charged.
Possible corrective measures
Make sure that the Micro-USIM card is correctly
inserted.
Move towards a window or into an open area.
Check the network operator coverage map.
Check whether the Micro-USIM card is more than
6~12 months old. If so, change your Micro-USIM
at your network provider's nearest branch. Contact
your service provider.
If you forget the code, contact your service
provider.
Contact your service provider.
New network not authorised.
Check for new restrictions.
Contact service provider or reset limit with PIN2.
Press the On/Off key down for at least two
seconds.
Charge battery. Check charging indicator on the
display.
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