TROUBLESHOOTING
Problem
Possible cause
No coffee
Water tank is empty
comes out
Filter baskets A
Foam head A
Water tank is not properly placed
Coffee leaks
Seal ring is dirty
Coffee grind is too fine
from the
portafilter
Coffee is tamped too tightly
Coffee grounds are on the rim of the filter
basket
Seal ring is damaged
Coffee is not
Machine is not fully heated
hot enough
Machine or cup is not preheated
Pump is too
Water tank is empty
noisy
Water tank is not properly placed
Coffee is
Coffee is not tamped firmly
Not enough coffee in the basket
weak or
Coffee grind is too coarse
watery
Coffee is too
Coffee is tamped too tightly
Too much coffee in the basket
strong or dark
Filter basket is blocked
Coffee grind is too fine
Foam head is blocked
Portafilter
Too much coffee in the basket
won't lock into
Mechanical issue with locking system
place
No milk foam
Steam nozzle A
Scale buildup in steam system
No foam was
The milk is not cold enough
produced after
frothing the
milk
Double cup
Milk tank cleaning reminder
indicator
flashing
This alert notifies the user that the machine
Sequence
displayed:
needs to be cleaned.
"Espresso",
"Cappuccino",
"Latte",
"Double cup"
continuosly
Initial use
If the water pump has been dry for an
without adding
extended period, it may not draw water or
coffee or milk
brew coffee when the tank is empty
User manual
7
are blocked
8
is blocked
8
is blocked
11
Possible solution
Fill the water tank
Clean the filter basket
Clean the foam head
Reposition the water tank correctly
Clean the silicone seal ring
Use espresso-grade coffee grind
Tamp the coffee more gently
Wipe off excess grounds before inserting
Contact after-sales service for replacement
Wait for the power indicator light to stay on
Preheat the machine and cup before
brewing
Fill the water tank
Reposition the water tank correctly
Tamp the coffee more firmly
Add more coffee grounds
Use a finer espresso grind
Tamp more lightly
Use less coffee grounds
Clean the filter basket
Use espresso-grade grind
Clean the brewing head
Use less coffee grounds
Contact after-sales service
Use the cleaning needle to unclog the
nozzle
Add a small amount of vinegar to the water
tank and run a cleaning cycle
Make sure the milk is at least 8°C
Press and hold the double cup B
for 3 seconds to start the milk tank cleaning
process
Just follow the provided steps to descale
the machine
Press and hold the Double Cup button for 3
seconds to activate the cleaning function
s
button