CONTENTS OF THE COMMERCIAL WARRANTY FOR YOUR ELECTRICALLY-ASSISTED BIKE
e
Please keep your receipt safe as proof of purchase.
The bike has a lifetime warranty that covers its structural components (frame, handlebar and stem, and saddle-pillar) and a 2 year
warranty for wear parts.
The warranty does not cover damage caused by improper use, non-compliance with safety precautions, accidents, or incorrect or
commercial use of the bike.
This bike is for personal use only and not for professional use. The warranty does not cover damage resulting from repairs carried out
by persons not authorised by Decathlon.
Each electronic component is permanently sealed. Opening one of these components (battery, battery sheath, controller, screen,
motor) may cause physical injury to persons or damage to the system. Opening or modifying a component in the system will void the
warranty for the bike. The warranty does not cover cracked or broken screens showing visible signs of impacts.
FIND OUT MORE ABOUT THE LIFETIME WARRANTY FOR ALL B'TWIN BIKES purchased after the 1st June 2013.
Our B'twin bikes are designed to provide total user satisfaction.
This is why B'twin wants to commit to providing high-quality, hard-wearing bikes.
Within this context, B'twin offers its clients a lifetime warranty which exclusively covers the following noncarbon parts: frames, rigid
forks (non-suspension forks), handlebars and stems fitted to B'twin brand bikes. This warranty begins on the date of purchase of (a)
B'twin brand bike(s).
It should be noted that for this lifetime warranty to remain valid, the purchaser must:
• either have a DECATHLON store loyalty card and register his/her purchase on it at the time of checkout,
• or complete the warranty certificate available on line on support.decathlon.fr/languages within a month of purchase. When regis-
tering, the purchaser must provide the following information: surname, first name, date of purchase, email address and bike serial
number.
Under this warranty, B'twin undertakes to replace the frame, rigid fork, handlebar and stem with an equivalent part, or repair it within a
reasonable period of time after inspection at a DECATHLON store workshop. It should be noted that costs of transport and travel are
the responsibility of the customer.
However, this contractual obligation will not apply in the event of poor maintenance or misuse of B'twin bikes, as defined in the user
manual of the product in question.
To benefit from the warranty covering one of the parts listed above, you must simply visit the repair shop of a DECATHLON retail store,
bringing either your DECATHLON store loyalty card or your warranty certificate with you.
B'twin reserves the right to verify that all conditions of the lifetime warranty have been met and to implement all due necessary mea-
sures to verify this.
It should also be noted that the lifetime warranty does not exclude the application of the legal warranty/ies set out in the Consumer and
Civil Codes, namely:
• Article L. 211-4 of the Consumer Code: «The seller must deliver goods in conformity with the contract and take responsibility for any
lack of conformity present at the time of delivery. The seller is also held liable for any lack of conformity caused by the packaging, the
assembly instructions or the installation if he/she was made responsible for the latter under the contract or if it was conducted under
his/her responsibility».
• Article L. 211-5 of the Consumer Code: «To be compliant with the contract, goods must: Be suitable for the use normally expected
for similar goods and, if necessary: match the description provided by the seller and possess the qualities that he/she presented to the
buyer in the form of a sample or a model; display the qualities that a buyer can legitimately expect in view of public statements made
by the seller, the producer, or his/her representative, notably in advertising or labelling; Or display the features defined by a mutual
agreement between the parties or be suitable for any special use sought by the buyer, made known to, and agreed upon by, the
seller».
• Article L. 211-12 of the Consumer Code: «Legal action prompted by lack of conformity lapses two years after the date of delivery of
the goods.»
• article 1641 of the Civil Code: «The seller is required to provide a warranty against any hidden defects affecting the item sold which
render the item unfit for the purpose for which it is intended, or which impair its use to such an extent that the buyer would not have
purchased the item or would have paid less for the item had he been aware of said defects.»
• Article 1648 paragraph 1 of the Civil Code: «Legal action prompted by unacceptable defects must be brought by the buyer within a
period of two years from the date of discovery of the defect».
25