Troubleshooting - ECOVACS DEEBOT N78D Benutzerhandbuch

Please use this chart to troubleshoot common problems using DEEBOT.
No. Malfunction
DEEBOT will
1
not charge.
DEEBOT will
2 not return to the
Charging Dock.
DEEBOT gets
into trouble
3
while working
and stops.
Possible Causes
DEEBOT is not powered ON.
DEEBOT will not charge unless
it is powered ON while on the
Charging Dock, even if the
AUTO Mode Button is flashing.
DEEBOT has not made a
connection with the Charging
Dock.
The Charging Dock is unplugged
while DEEBOT is powered
ON, which causes battery
consumption.
The battery is completely
discharged.
The Charging Dock is placed
incorrectly.
DEEBOT is tangled with
something on the floor (electrical
cords, drooping curtains, area
rug fringe etc.).
The Side Brushes are tangled
with hair or debris, and low
rotation speed causes DEEBOT
to Pause and triggers an alarm.

5. Troubleshooting

Solutions
Move the robot's Bottom Power
Switch to the ON position.
Be sure that the robot's Charging
Contacts have made a connection
with the Charging Dock Pins. You
may move the robot manually to make
the connection if necessary.
Plug in the Charging Dock and ensure
DEEBOT is powered ON. Keep
DEEBOT on the Charging Dock to
make sure it has full battery to work at
any time.
Reactivate the battery. Place
DEEBOT on the Charging Dock by
hand, remove after charging for 3
minutes, repeat 3 times; then charge
normally.
Please refer to section 3.2 Quick Start
for details on proper Charging Dock
placement.
DEEBOT will try various ways
to get itself out of trouble. If it is
unsuccessful, manually remove the
obstacles and restart.
Check Side Brushes for tangled
hair or debris, clean as described in
section 4 Maintenance and restart. If
the Side Brushes still rotate slowly,
please contact Customer Service.
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