EN
PROBLEM / ERROR
The roller brush remains dry.
The screw cannot
be tightened.
The cleaning cycle does
not start.
The heated base does
not heat.
The brush LEDS do not
work.
The display does not
switch on.
Clean water tank indicator
light on.
Dirty water tank indicator
light on.
Visible residue on the roller
or inside the tubes after the
cleaning cycle.
TROUBLESHOOTING
POSSIBLE CAUSE
Water tank empty.
Water pump malfunction.
Nozzles clogged.
Handle not properly
inserted.
Battery level is equal to or
below 10%.
Water tank empty.
Battery charge above 97%.
Product has been on the
base for more than 12 hours.
Electrical fault.
Battery discharged.
Electrical fault.
Clean water tank empty.
Dirty water tank full.
The product may have been
used in particularly dirty
conditions or to remove
stubborn debris, making
a second cleaning cycle
necessary.
SOLUTION
Fill the tank.
Contact service centre.
Ensure that the handle is
correctly fitted into place.
Recharge the product.
Fill the tank.
Use the product until the
charge drops below 96%,
then place it back on the
base.
Check heating at the next
use.
Contact service centre.
Recharge the product.
Contact service centre.
Fill the clean water tank.
Empty the dirty water tank.
Repeat the cleaning cycle
to ensure all parts are
thoroughly cleaned.