What is covered by the manufacturer's guarantee?
The manufacturer's guarantee applies in respect of the product and covers the following:
• all manufacturing defects in the chassis, frame and the wheels;
• all manufacturing defects in the adapters (frame and car seat adapters);
• zippers;
• all parts of the harness of your Bugaboo stroller;
• seams in the covering; and
• self-adhesive straps;
The manufacturer's warranty will void in the following circumstances:
• If you have made or arranged for modifications or repairs to be made without first having
received written permission from Bugaboo or the retailer.
• Defects resulting from neglect or an accident and/or from any use or maintenance other
than that indicated in the user guide.
• If the serial number has been damaged or removed.
• Damage to the product caused by normal wear and tear.
• Incorrect mounting or installation of third-party parts that are incompatible with the
product.
• Inadvertent or unintentional damage, abnormal use or insufficient care.
• Improper storage / product care.
• Damage to push bars or upholstery due to normal daily use of the product.
• Holes or tears in the tires.
• Damage due to improper use or due to failure to follow user guide.
• Damage due to repairs carried out by unauthorized persons or due to improper
disassembly of the product.
• Transport damage (during air transport or other modes of transport): carefully inspect
your Bugaboo product after it was shipped by the airline (or other carrier) and in case of
any damage immediately file a claim with the carrier.
• Customer dissatisfaction with the product in terms of fit, weight, functionality, colour or
design.
Important
The manufacturer's warranty period for this product is 24 months from the purchase date
indicated on the sales receipt. Save the sales receipt in a safe place and make a copy of it. If
you submit a claim under this manufacturer's warranty you must first contact your retailer. If
your retailer is unable to repair the defect or if you have purchased the product directly from
Bugaboo, you can contact Bugaboo by sending an e-mail to service@bugaboo.com or dial
+31 (0)20 718 95 31. For complaints that arise outside the manufacturer's warranty period you
must also contact your retailer or you can contact one of our service centers.
Bugaboo reserves the right to amend these manufacturer's warranty provisions. You can
find the most up-to-date manufacturer's warranty provisions on our website: www.bugaboo.
com/warranty.
Replaceable parts
We pride ourselves on creating products based on high quality and standards. That's why
only genuine Bugaboo parts or parts which have been approved by Bugaboo should ever be
used in conjunction with the Bugaboo stroller. If you need to replace a part of your Bugaboo
stroller, you can contact your retailer. Visit www.bugaboo.com/stores for an extensive list of
retailers near you. Or purchase available parts directly via www.bugaboo.com/parts.
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Register your product
Keep informed about safety announcements or product upgrades specific to your Bugaboo
product by registering your product via www.bugaboo.com/productregistration.
We offer extra warranty if you register your product within 3 months of purchase. You
can easily register on our website. Check www.bugaboo.com/warranty for more info.
Registration also speeds up the process when you get in touch with our service team.
Please note: you still need your proof of purchase for warranty claims.
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