TROUBLESHOOTING
If you experience the following issues, simply follow the steps described below.
If the issues continue to persist, do not hesitate to contact us at www.secretlab.co/contact,
and our expert support team will get back to you as soon as possible!
Asymmetrical Armrest Width
As the armrests are pre-installed on the seat base, it is normal for the armrest distances to vary.
The right armrest (when seated on the chair) is installed slightly further out to accommodate the
recline mechanism and lever on the right side of the chair. You can adjust the width of the armrest
to make both armrests appear symmetrical.
01
Remove the adjustment lever handles
under the seatbase to have easier access
to the three M8 screws that control the
width of your armrests.
03
Slide the metal plate to adjust
the armrest width inwards or outwards.
Adjust the armrests based on how
they look in relation to the chair,
instead of the position of the
metal plates underneath.
19
02
Loosen the three M8 screws using the
allen key provided.