Troubleshooting; Printing Problems - Canon SELPHY CP810 Benutzerschulung

Troubleshooting

If you think there is a problem with SELPHY, first, check the following. If the items below do not solve your
problem, contact a Canon Customer Support Help Desk as listed on the included customer support list.
Power
Power will not turn on
• Make sure the plug is correctly connected
Hold the q button pressed until the start-up image appears on the screen
•
• If you are using the battery pack NB-CP2L (sold separately) and charger adapter CG-CP200 (sold
separately), check if the battery is charged, attached correctly, and the cable is connected properly.

Printing Problems

Cannot print
• Make sure SELPHY is turned on
• Make sure that the ink and paper cassettes are correctly inserted
• Make sure there is no slack in the ink sheet
• Make sure that you are using dedicated paper
• When the ink is spent, replace the ink cassette with a new one. When the paper is spent, refill the paper
cassette with new paper
• Make sure you are using the correct combination of paper, paper cassette and ink cassette
• Connect SELPHY to only one device at a time. If SELPHY is connected simultaneously to a digital
camera, computer and has a memory card inserted, you may not be able to print properly.
• Depending on the room temperature, SELPHY may overheat and temporarily stop operating. This is not
a malfunction. Wait until the temperature drops and printing resumes.
Cannot display/print images from memory card or USB flash memory
• Make sure the memory card is inserted all the way into the correct slot with the label facing upward
(pp. 12, 13).
• Make sure the USB flash memory is inserted all the way in the correct slot faced correctly
• Make sure you are using a supported image type
• Make sure that any memory card requiring an adapter is inserted into the adapter before being inserted
into the slot (p. 12).
Cannot print from a digital camera
• Make sure your digital camera supports PictBridge
• Make sure SELPHY and the digital camera are connected correctly
• Make sure the rechargeable battery/disposable batteries in your digital camera are not depleted. If there
is insufficient charge, replace the battery with a fully charged one, or new batteries.
Cannot print from a computer
• Make sure you installed the software according to the correct procedure
• Make sure SELPHY is connected directly to a port on the computer with the USB cable
• Problems Exclusive to Windows: Make sure the printer is not set to offline.
If it is, right-click the printer icon and cancel the offline setting.
• Problems Exclusive to Macintosh: Make sure SELPHY is registered on the Printer List
(p. 10).
(p. 11).
(p. 7).
(p. 9).
(p. 14).
(p.
(p.
(p. 11).
(p. 10).
12).
32).
(p. 32).
(p. 28).
(p. 7).
(p. 15).
(p. 29).
(p. 29).
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