Warranty Information - Ruroc Rg2 Bedienungsanleitung

WARRANTY INFORMATION

Ruroc warrants all products to be free of defects in material or workmanship for a
period of one year from the date of purchase, subject to the provisions below.
If a Ruroc product fails due to defects in craftsmanship or materials, within the
warranty period, we will repair or replace the product free of charge provided that
you promptly notify us of any defect (in any event within 7 days) and you immediately
cease to use the product in question. Be aware that this warranty is limited to the
original purchaser only. For detailed information please see the guideline below
and/or the product specification following the product. If you have any questions
regarding our products or the above warranty, please feel free to contact our service
centre by e-mail at: warranty@ruroc.com
Warranty Process:
1. Before you return any product, you must go to www.ruroc.com/returns and
follow on-line returns process.
2. Ensure that the returned product is washed, clean and dry before shipping.
Dirty and/or foul smelling helmets will be returned unprocessed or may delay
the process with an additional surcharge.
3. Remember to include a note with your name, address and phone number
AND, make sure to include a short statement explaining the warranty problem.
Alternatively, you may also return your product to the store from where
you originally purchased the product. Any Ruroc dealer is able to handle the
warranty process on your behalf.
NOTE: Damage due to wear and tear, accident, misuse, or neglect, or if you fail to
store or use a product other than in accordance with the instructions provided, or
damage due to any repairs carried out by you or a third party not authorised by us, is
not covered under warranty. Please contact our warranty department if you have any
questions.